为营造放心的药品消费环境,满足群众对药品安全的需求和期望,今年以来,省局积极推进药品零售企业药学服务试点工作,全面提升药品零售企业整体服务能力和发展水平。根据省局部署,各市局结合实际,调动公众参与热情,借助信息化手段,试点工作成效显著。青岛市局强制推行了执业药师指纹考勤制度,确保有真正的执业药师为公众提供药学服务。全市40家连锁企业参加远程药事服务,全市千余名执业药师进行了指纹采集,为消费者提供远程药学服务20586人次。该局还建立了“执业药师在岗执业监管系统”,与免费安装到各企业的考勤系统无缝对接,通过该系统监管部门不仅可以查看执业药师在岗考勤情况,还可监控到各执业药师远程药事服务和开展药学服务的具体情况。烟台市局在全市推行使用“问药”APP免费药学服务软件,已在1000家连锁门店推广安装问药APP商户端,其驻店药师可随时为用户提供用药咨询服务,也可根据患者需求送药上门,消费者端可实现家庭用药记录、用药跟踪等多种功能。济南市局开展了审方药师培训,以保证所有药品零售企业除应配备的执业药师外,还至少有一名审方药师,解决处方审核和指导群众合理用药问题。该市开展药学服务试点的企业安装了零售药店药学服务系统,为特定顾客建立了用药登记,深入社区及时跟踪用药信息,提供合理用药指导。济宁市局在两家零售连锁企业开展用药咨询机试点工作,实现了药学信息查询系统、智能导购系统、处方审核系统、远程药学支持系统、患者用药指导系统、用药咨询系统、药物安全管理系统和客户管理系统等8大模块的综合信息化解决方案,科学指导群众合理安全用药。开展药学服务试点工作以来,我省药品零售企业执业药师质量管理、处方审核及提供药学服务的责任意识得到强化,零售行业整体服务水平和核心竞争力明显提升,药品零售市场质量保证水平稳步提高。
In order to create a reassuring environment for drug consumption and meet the needs and expectations of the public for drug safety, the Provincial Bureau has actively promoted the pilot work of pharmaceutical care in drug retail enterprises so as to comprehensively improve the overall service capacity and development level of drug retail enterprises. According to the provincial departments and municipal bureaus, the pilot work has achieved remarkable results by mobilizing public enthusiasm for participation and using information technology. Qingdao Municipal Bureau has enforced the fingerprint attendance system of licensed pharmacists to ensure that there are genuine licensed pharmacists to provide pharmaceutical care for the public. Forty chain enterprises in the city participated in remote electronic auditing. More than 1000 licensed pharmacists in the city collected fingerprints and provided 20 586 people with remote pharmaceutical care for consumers. The Bureau has also established a "on-the-job licensing supervision system for licensed pharmacists", which seamlessly docks with the attendance system installed free of charge to enterprises. Through this system, the supervisory department can not only check the on-the-job attendance of licensed pharmacists, but also monitor the specific situation of licensed pharmacists'reviewers and pharmaceutical services. Yantai Municipal Bureau promotes the use of free pharmaceutical care software of "Asking for Drugs" APP in the whole city, and has promoted the installation of "Asking for Drugs" APP business accounts in 1000 chain stores. Its pharmacists in stores can provide drug consultation services for users at any time, or deliver drugs to their doors according to the needs of patients. Consumers can achieve family drug records, drug tracking and other functions. Yes. Jinan Municipal Bureau has carried out the training of prescription pharmacists to ensure that all drug retail enterprises have at least one prescription pharmacist besides the licensed pharmacists to be equipped to solve the problem of prescription review and guide the public to use drugs rationally. The retail pharmacy pharmaceutical service system has been installed in the pilot enterprises of pharmaceutical care in this city, drug registration has been established for specific customers, timely follow-up of drug use information in the community, and rational drug use guidance has been provided. Jining Municipal Bureau has carried out the pilot work of drug consulting machines in two retail chain enterprises. It has realized a comprehensive letter of eight modules: pharmaceutical information inquiry system, intelligent purchasing guidance system, prescription auditing system, remote pharmaceutical support system, patient medication guidance system, medication consultation system, drug safety management system and customer management system. Information-based solutions, scientific guidance to the masses of rational and safe drug use. Since the pilot work of pharmaceutical care was carried out, the consciousness of quality management, prescription review and responsibility for providing pharmaceutical care of licensed pharmacists in pharmaceutical retail enterprises in our province has been strengthened, the overall service level and core competitiveness of the retail industry have been significantly improved, and the quality assurance level of the pharmaceutical retail market has been steadily improved.